At Gold Lobby, your privacy is important to us. As Ottawa’s most trusted and longest-standing Gold & Silver experts, we have proudly served our community since 1967. We are committed to protecting the personal information you provide when visiting our website or conducting business with us.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Appointment requests
• Information related to gold, silver, jewelry, watches, or other items you wish to sell or have serviced

We may also collect non-personal information such as:

• IP address
• Browser type
• Device information
• Website usage and analytics data

How We Use Your Information

We use your information to:

• Respond to inquiries and appointment requests
• Provide quotes and evaluations
• Process transactions and services
• Improve our website and customer experience
• Send important service-related communications
• Comply with legal and regulatory requirements

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and analyze website traffic. Cookies help us understand how visitors interact with our website and allow us to enhance the user experience.

You can adjust your browser settings to refuse cookies if you prefer.

Sharing of Information

Gold Lobby does not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who assist in operating our business and website, provided they maintain appropriate confidentiality and security measures.

We may also disclose information when required by law or to protect our legal rights.

Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage visitors to review the privacy policies of any external sites they visit.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly. We will respond to such requests in accordance with applicable privacy laws.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.